FAQ
Ordering
Is The House of Nadar an Indian company?
Yes, The House of Nadar is an Indian brand proudly rooted in the country’s rich heritage of craftsmanship.
Where is The House of Nadar located?
The House of Nadar is located in Rudrapur, Uttarakhand, India. Our registered address is:
Manmohan Farm,
VPO Shahduara, Tehsil Kichha,
Rudrapur, District Udham Singh Nagar,
Uttarakhand, India.
Where can I buy The House of Nadar products in India?
You can explore and purchase our complete range of handcrafted products through our official online store — www.thehouseofnadar.com
Are all The House of Nadar products handmade?
Yes. Every product from The House of Nadar is 100% handmade by skilled artisans, using traditional techniques passed down through generations.
How do I shop online?
Simply log in to our official website, browse through our curated collections, and add your favorite items to the cart. Proceed to checkout to complete your purchase securely.
How will I know if my order has been received?
Once your payment is successfully processed, you’ll receive an on-screen confirmation as well as an order confirmation email from The House of Nadar.
How do I check my order status?
You can track your order by visiting our “Track Your Order” page on the website. Simply enter your order details to view the current status.
How long will it take to receive my order?
Your order will be carefully prepared and handed over to Shiprocket within 3–5 business days. Once shipped, a tracking link will be shared with you to monitor the delivery progress until it reaches your doorstep.
What is the thought behind The House of Nadar's handcrafted products?
The House of Nadar is not just a brand — it’s a movement that revives, celebrates, and empowers artisans whose craftsmanship has been nurtured through generations. Our collections span clothing, home décor, furniture, farm-to-table organic foods, and handcrafted footwear, each piece created with deep care and cultural significance.
Just as Nadar symbolizes the unseen hand that blesses and shapes with love, our artisans pour heart, tradition, and soul into every creation.
Shipping & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Who is your delivery partner?
We have partnered with Shiprocket, our trusted logistics partner, to ensure safe and timely delivery of your orders.
Do you offer returns?
We do not offer returns. However, exchanges are accepted if the product is delivered in a damaged condition or if an item from a set is missing.
Do you charge a shipping fee?
We offer free shipping on all orders above ₹5,000, while a nominal shipping fee of ₹150 applies to orders below that amount.
When can I cancel my order?
Orders can only be cancelled if they have not yet been shipped. Once dispatched, cancellations will not be possible.
What should I do if I face an issue with my order?
For any order-related concerns, please contact our customer support team:
📧 Email: support@thehouseofnadar.com
📞 Call/WhatsApp: +91 82888 51222
How do I exchange an item?
Exchanges are accepted within 7 days of delivery only in case of a manufacturing defect, confirmed after a detailed Quality Check. To initiate an exchange, please reach out to our support team.
Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery (COD). All payments can be made securely through our online payment options.
Get in touch
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